Privacy & Security Policy

1. Information Collection

At Canoe Play Club, we collect minimal data necessary to provide a seamless social casino experience. When you create a guest account or upgrade to a Premium Membership, we may collect identifiers such as your email address and a chosen display name. We do not collect sensitive financial information directly; all transactions are handled by certified third-party gateways. Additionally, we gather non-personally identifiable technical data, including browser type, operating system, and interaction metrics with our games (like Riverbed Riches and Compass Spin) to improve platform stability.

2. Subscription Processing

If you choose to opt into our Premium Boathouse Membership, your billing information is processed securely by our trusted, PCI-DSS compliant third-party payment gateways. Canoe Play Club Entertainment Ltd. does not store your full credit card numbers or bank details on our servers. We only retain a secure token and subscription status to ensure you receive your daily River Tokens (RVT) and ad-free experience without interruption.

3. Cookie Usage

Our website utilizes cookies to enhance your navigation and maintain your session state. We use functional cookies to remember your login status and wallet balance (River Tokens) across pages. Analytical cookies help us understand how players interact with the Boathouse games, allowing us to optimize load times and UI responsiveness. By using our platform, you consent to the use of these essential and performance-based cookies. You may manage your cookie preferences through your browser settings, though disabling them may impact your gameplay experience.

4. Third-Party Sharing

We maintain strict limitations on data sharing. Your personal data is never sold to external marketing agencies or third-party advertisers. We only share necessary information with service providers who assist us in operating the Canoe Play Club (e.g., hosting services, secure payment processors, and customer support ticketing systems). These partners are contractually obligated to adhere to stringent privacy and security standards consistent with Canadian regulations.

5. User Data Rights

You retain full control over your personal information. Under applicable privacy laws, you have the right to request access to the data we hold about you, request corrections to any inaccuracies, or ask for the complete deletion of your profile (Right to Erasure). To exercise these rights, please contact our Privacy Officer at support@canoeplayclub.com. We aim to process all verified requests within 30 days.

6. Security Framework

Protecting the Boathouse servers is our top priority. We employ industry-standard encryption protocols (TLS/SSL) for all data in transit between your device and our systems. Our infrastructure is safeguarded by firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access, alteration, or disclosure of your information.

7. Data Retention

We retain your account information only for as long as your account remains active or as needed to provide you with our social gaming services. If an account, whether Guest or VIP, remains entirely inactive for a period of 24 months, it will be flagged for automated anonymization or deletion, in compliance with our data minimization principles. Subscription records are kept for the duration required by financial regulations before being securely destroyed.

8. Policy Changes

Canoe Play Club Entertainment Ltd. reserves the right to update this Privacy & Security Policy as our platform evolves or as required by law. Any material changes will be communicated to active members via email and through a prominent notice on the homepage upon logging in. Continued use of the platform after such updates constitutes acceptance of the revised terms.